Monica Paredes is a Realtor associate with Coldwell Banker working in Miami.

Every week, we ask a real estate professional for their Short List, a collection of tips and recommendations on an essential topic in real estate. This week, we talked with Monica Paredes, a Realtor associate with Coldwell Banker, who gave her 10 ways to ensure you’re providing stellar customer service. 

10. Pay attention to the customer’s needs. Deliver the service that will help the customer to achieve their goals.

9. Honesty really is the best policy. Clients appreciate honesty and effort to find the right answer.

8. Communication is key. Use authentic, positive language all the time, and stay cheerful no matter what.

7. Be knowledgable. Stay informed enough to respond all inquires.

6. Respect and appreciate your client. Every customer is different, and it is important to adapt and be able to handle any situation.

5. Get personal. Customers appreciate when you are very detailed and work on their behalf.

4. Provide the same level of service every time – that will ensure the satisfaction of your client.

3. Always offer a solution – “whatever it takes.”

2. Set up expectations – be sure to describe your services and how they will be delivered.

1. Always be grateful and let the client know that “It is a privilege to serve you.”

Monica Paredes boasts nearly two decades in the real estate industry, in which she has established herself as one of the top talents in the Miami area.