Brett Haller is a luxury property consultant with The Haller Group of Fortune International Realty.

Every week, we ask a real estate professional for their Short List, a collection of tips and recommendations on an essential topic in real estate. This week, we spoke with Brett Haller, luxury property consultant with The Haller Group of Fortune International Realty.

3. Respond ASAP. That is something that seems very basic; however, letting your clients know that you’re available when they need you shows that you are acknowledging their needs and you are there for them.

2. Go above and beyond. Outstanding customer service includes going above and beyond. Make sure you’re offering each client the white glove service they deserve. Small details like providing transportation to and from the airport will make them feel like rock stars.

1. Treat your customers like they are your boss. Picture yourself as the boss; if employees treated all the customers the way they treat you, the customer service would be phenomenal. Remember, every client can turn into your next referral.